Terms of service

Effective Date: 26/05/2025

Welcome to our online store. These Terms and Conditions govern your use of our website and your purchase of products from Cerei / Serenity Candles. By accessing or using our website, you agree to be bound by the terms outlined below.

1. Products

All of our candles are handmade using high-quality, eco-friendly materials. Due to their artisanal nature, slight variations in color, shape, or scent strength may occur. Product descriptions and images are provided as accurately as possible.

2. Orders and Payments

Orders can be placed through our website at any time. All prices are listed in [currency – e.g., GBP or EUR] and include applicable taxes unless otherwise stated. We reserve the right to cancel or refuse any order at our discretion.

3. Shipping and Delivery

We aim to dispatch all orders within [2–5 business days]. Shipping times may vary depending on location and postal service delays. Once dispatched, you will receive tracking details (if available). We are not responsible for delays caused by third-party couriers.

4. Returns and Exchanges

If you are not satisfied with your purchase, you may return the product within 14 days of receipt, provided it is unused and in its original packaging. Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
Please contact us at [your email] before returning any items.

5. Allergies and Skin Sensitivity

Some of our products contain essential oils. While our candles are dermatologically tested and safe, we advise customers with sensitive skin to perform a patch test if they intend to apply the wax to the skin.
Caution: We are not liable for any allergic reactions. Always consult a physician if unsure.

6. Safety Instructions

Never leave a burning candle unattended. Keep candles away from flammable materials, children, and pets. Use on a stable, heat-resistant surface. Follow the instructions on the candle label for safe use.

7. Intellectual Property

All content on this website, including product names, designs, logos, images, and text, is the intellectual property of Cerei and may not be copied, reproduced, or used without written permission.

8. Privacy

We are committed to protecting your privacy. Your personal information is used solely for processing your order and will never be shared with third parties without your consent. For more details, please refer to our [Privacy Policy].

9. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Please review this page periodically to stay informed of any changes.